Shipping, Returns & Purchase Policy

Thank you for supporting the direct release of the Death Diary Lost in the Fall. Because we utilize direct checkout links powered by Gumroad (for digital editions) and IngramSpark (for print editions), please review our strict policy regarding cancellations, returns, and refunds before placing your order.

1. Digital Editions (ePubs) 

All sales of digital e-books (ePub format) are final.

• No Refunds: Once your purchase is complete and Gumroad generates your download link, we cannot issue a refund, exchange, or cancellation under any circumstances.

• Defective Files: If your ePub file is corrupted or unreadable, please contact us at darkserafin6@gmail.com within 14 days of purchase with your Gumroad receipt number. We will gladly email you a fresh, corrected digital file.

• EU/UK Customers: By finalizing your purchase and downloading the digital content, you explicitly waive your statutory 14-day right of withdrawal under local consumer protection laws.

2. Print Editions (Paperback & Hardcover) 

All print books sold directly through our website via IngramSpark Share-and-Sell links are sold on a Non-Returnable basis.

• Change of Mind: We do not accept returns, exchanges, or refunds if you change your mind, order the wrong format, or mistake the delivery timeline.

• Damaged or Defective Items: Your books are printed on demand and shipped directly by IngramSpark. If your book arrives with a clear manufacturing defect (e.g., misaligned text, upside-down cover, missing pages) or was severely damaged during transit, please contact us at darkserafin6@gmail.com within [7 or 14] days of delivery.

• To process a damage claim, please include:  

1. Your original order/receipt number. 

2. Clear photos of the damaged book and the packaging it arrived in. 

Once approved by the printer, a replacement copy will be shipped to you at no additional cost.

3. Order Processing & Support 

Please note that darkserafin.com does not directly store your credit card or payment data. All transactions are securely processed externally through Gumroad or IngramSpark. For any billing disputes or payment errors, please consult the receipt emailed to you by the respective platform.